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(More customer reviews)Unethical billing for online purchases -- BEWARE!
Let me say right up front if you DO NOT USE the online download and payment process which McAfee offers, then you should not be subjected to their unethical practices (unless/until you renew online.)
I've used McAfee for several years now, and the product, once paid for and installed, in my experience, has been fine. Yes, it gets annoying at times, with its checks and confirmations, but that's what we want: software to protect us, and that comes with some caveats.
But McAfee has finally LOST me as a customer, with their insidious and unethical billing practices. These practices are so awful that the product absolutely deserves zero stars, regardless of its functionality.
My 1-year subscription to VirusScan ended a few days ago. This was a 3-user subscription, which I had obtained for free from a financial services company with whom I do business. It was a one-time deal, so now I need to pay to renew. This was my experience:
First, the renewal price was discounted through the financial services company, to around forty bucks, which was less than I saw online elsewhere. I proceeded to pay with PayPal. Just BEFORE I pressed the "return to McAfee" button, Paypal told me that I could review the "billing agreement" (what billing agreement?) by logging back into Paypal, going to "Profile," and kicking "Pay List" (what Pay List?) I did so, and found that McAfee, WITHOUT ANY NOTICE, AND WITHOUT MY PERMISSION had set up an automatic billing allowance on my PayPal account for one hundred twenty dollars per month! Here is the exact text: "Billing Limit: $119.97 USD (per month)" Needless to say, I immediately canceled that authorization, before "returning to McAfee." McAfee of course complained that there was an "error," but I simply proceeded to pay with credit card.
That's when I saw the very small type, in GRAY (hard-to-read) coloring, saying that my credit card would be billed automatically, upon expiration of the license, at the full renewal rate at that time.
That's enough, McAfee! You stop these unethical billing practices right now! You've lost another customer, and hopefully many more with this review.
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McAfee VirusScan Plus 2009 1-UserEssential Easy-to-Use PC Protection with PowerfulWeb Site Safety AdvisorProduct InformationWith the daily emergence of new and more sophisticated Internet threats that could disrupt your digital life you need more than a simple anti-virus program toprotect yourself your computer and your identity. You need McAfee VirusScan Plus2009 - the essential feature-rich and simple-to-use security software.The McAfee Advantage - McAfee's security products useaward-winning technology are easy to install and come with unlimited email andchat assistance. With continuous and automatic updates McAfee helps ensure thatyou are running the most current security to combat the ever-evolving Internetthreats for the duration of your subscription.New FeaturesQuickScan: Checks for threats in the areas ofyour computer that are most often attackedSimplified Set-up: Installation is now easierand faster with improved detection and with removal of malware that tries tohalt the set-upFriendly Alerts: Provides you with easy tounderstand alerts regarding your protectionProduct FeaturesTwo-way Firewall Protection: Confidently use the Internet 24/7 knowing hackers can'tget access to your PCsAnti-virus/Anti-spyware: Detects blocks and removes viruses spyware and adwareAnti-phishing: Alerts you to Web sites that may try to steal your identityMcAfee SiteAdvisor: Warns with color-coded ratings about unsafeWeb sitesMcAfee SecurityCenter: Provides an easy-to-readsecurity status screen and puts you in control with fully customizableoptionsMcAfee SystemGuards: Warns you when yourcomputer shows specific behaviors that may signal virus spyware or hackeractivityStealth Mode: Makes your computer invisible tointruders from the InternetShredder: Allows you to effectively remove anyand all traces of conf
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