Average Reviews:
(More customer reviews)Cons: Truly bad support, documentation of error codes is completely non-existent, etc. They won't help you and you won't be able to help yourself.
This product has been absolutely dreadful for us even though we're using the newest build released just yesterday (5/22/2006).
The backups of files we select seems straightforward and the process tells us the backup was successful, but then when we go to restore from it we get one error message after another (both when trying to back up to DVDs, and then to the hard drive itself [just in case the DVDs was the issue]). Either way, we still have all kinds of error messages and unreliable backup of data using this product.
Oh, and if you need technical support what you get is you send an e-mail and in A FEW DAYS OR SO IF YOU'RE LUCKY someone responds with a canned answer that's useless and has little to do with the problem you've had to describe to them since no one will talk to you on the phone. (If you want to talk to a human you have to pay $29.99, and that's right after you just paid them for the product that never worked once.)
This is truly the worst PC product I've ever had the misfortune of ATTEMPTING to use in over 20 years of doing this, and the company has an attitude problem -- they want your money but they don't want to hear from you (or help you) after they've got it.
For some people the product seems to work, but for those for whom it doesn't, you will find as I do that this company will be little to no help to you at all.
UPDATE:
My problem with this software turned out to be the length limitation on file paths, and since all the backup files are in a tree branch structure of files, some folders plus subfolders plus file names plus the stuff the program adds makes the name too long for the program to handle. I had to figure this out for myself over two full days (add that to the price of the product!) because Acronis doesn't tell you that (perhaps by including a box of tips in the backup section) and doesn't provide a list of error codes and what they might indicate as the problem. Tech support is non-existent unless you want to pay $29.99 per call, and all of this that I went through was completely avoidable. In fact, I got a hunch the file name length might be the issue from using someone else's product which just plain SAID SO. If Acronis isn't going to help the user the should provide the means for the user to help himself, but they don't, and even when they add features like the DVD burning feature they don't update the downloadable or web site information about it -- it just shows up as a bullet point on a list of features at the time of this writing. You may have no problems with this, but if you do you are on your own. Personally I would look somewhere else for your backup needs just in case something goes wrong and you need answers. Good luck!
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Complete file and system disk imaging backup and restore software for home and home office users that can protect your entire system and family pictures, videos, music, and important documents stored on your PC.
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