Broderbund Print Shop 21 Pro Publisher Deluxe Review

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(More customer reviews)I just received the New Print Shop 21 Pro Publisher Deluxe to replace my Print Shop 12 which I lost. I loved Print Shop 12. It was easy to work with and the clip art was great. After installing the new Print Shop 21 I had needed customer support for this product. I was having trouble with getting online to retrieve the clip art. About half of all the clip art on this program you have to retrieve by going online. (I have dial up service on my computer)I went online (from another computer with DSL) to receive customer service as suggested and got nowhere. I finally called their 800 number to try and get help from there but guess what, you're referred back to their website with no support. They tell you to email them describing what the problem is and they will get back with you ASAP. Well, they sure did get back with me. They told me to go back to their website again. They just keep bouncing you around in circles and you get nowhere. I did get a couple of (GET LOST!) phone numbers from them but you have to pay $2.95 a minute to talk to someone. I am really disappointed in their product this time and especially their customer service. Excuse me, THERE IS NO CUSTOMER SERVICE! I have ordered their version 20 from e-bay in hopes that it will work a little better then the new version. I will be boxing up my new program and sending it back for a refund. I should have listened to everyone else who rated this product. Seems like all of the ratings so far are very poor and I've just added one more. :(

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The Print Shop 21 Pro Publisher Deluxe delivers more creativity than any other Print Shop product along with the professional features you need to take control of your business communications.345,000+ premium images & graphics PLUS! 19,000 professionally designed project templates!Packed with the text and layout tools you need, you'll easily create high quality projects including multi-page brochures, stationery, CD/DVD labels, Ipod Tattoos and more.All new advanced photo editing provides the expert touch you need to make your photos look your best.Whether you create slideshows, burn to CD, resize to cell phones, or design and publish your own web pages, showcasing your photos is easier than ever.

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