Chessmaster 10th Edition Review

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(More customer reviews)I bought the 10th edition from Amazon and it works okay. But here is my review of the jewel box edition just to warn the reader what THIS product MIGHT be like.
Yes, I am very PO'd at ubisoft and here's why:
I spent three hours today and a couple of hours yesterday trying to get the jewel box edition to run on my computer. (Yes, I have too much time on my hands.) It did not run even though it expressly says on the product that it will run under Windows XP. No matter what I did--I installed it four times, ran all the patches from ubi, I tried various configurations--it would not run. Apparently ubisoft which currently owns the program doesn't care. Last patch was from 2004. Furthermore, their support site just gave me the runaround, requiring me to fill out forms and then redirecting me back to the same path without allowing me to contact them directly. Poor customer service is rampant these days of course, but I think ubi is worse than most.
By the way, I have Chessmaster 10th edition running on my Vista machine (with some minor problems). The irony is that although it is not designed for Vista, it runs on Vista but not XP.
I feel ripped off, but also sad because I have used Chessmaster since the first edition which I think was called Chessmaster 2100, which couldn't beat a class F player, and I have watched the program grow through many editions (some of which I still have) until it became unbeatable and a lot of fun to use with many interesting features. The fact that I cannot use it on my XP machine would be only sad, except for the fact that I paid cold hard cash for the program and can't get my money back.
Bottom line: R.I.P.O.F.F.


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